Terms of Service

By accessing or using FoodieHub ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

We may update these Terms at any time. Continued use of the Service after changes means you accept the updated Terms.

FoodieHub is a food delivery platform that connects customers with local restaurants and delivery riders. We are not a restaurant — we act as an intermediary that facilitates orders between you and our partner restaurants.

To use FoodieHub, you must:

• Be at least 18 years old, or have parental consent.
• Provide accurate, current, and complete information.
• Keep your login credentials secure and confidential.
• Use the Service only for lawful purposes.

Account creation

When you register, you agree to provide a valid email address and verify it. You are responsible for all activity under your account.

Account security

• Never share your password with anyone.
• Notify us immediately of unauthorized access.
• We are not liable for losses caused by unauthorized use of your account if you failed to keep credentials secure.

Account termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraud, abuse our platform, or harm other users or restaurants.

Placing orders

• All orders are subject to restaurant availability.
• Prices, taxes, delivery fees, and discounts are shown before you confirm.
• Once an order is placed and accepted by the restaurant, it cannot be cancelled without penalty.

Payments

• We accept cash on delivery and (where available) card payments.
• All prices are in Pakistani Rupees (PKR) unless otherwise stated.
• You agree to pay all charges incurred under your account.

Refunds

• If an order is incorrect, missing items, or arrives cold or damaged, contact us within 1 hour of delivery.
• Approved refunds are processed within 5–7 business days to the original payment method.
• Refunds for cash-on-delivery orders are handled via bank transfer or store credit.

• Estimated delivery times are provided by restaurants and are not guaranteed.
• Delivery times may be affected by weather, traffic, or high demand.
• You must provide a correct delivery address and be available to receive the order.
• If you are unavailable when the rider arrives, the order may be cancelled without refund.
• Riders are independent contractors, not FoodieHub employees.

• Deals are subject to availability and time limits shown on each deal.
• Promo codes cannot be combined unless explicitly stated.
• We may modify or cancel promotions at any time without prior notice.
• Abuse of promotions (e.g., multiple accounts, fake orders) may result in account termination.

You agree not to:

• Place fraudulent or fake orders.
• Harass, threaten, or abuse restaurants or delivery riders.
• Attempt to hack, scrape, or disrupt our Service.
• Use the Service for money laundering or illegal activity.
• Impersonate another person or entity.
• Violate any applicable laws or regulations.

Violation may result in account suspension, legal action, and liability for damages.

All content on FoodieHub — including logos, text, images, graphics, and software — is owned by FoodieHub or its licensors and protected by copyright and trademark laws.

You may not copy, modify, distribute, or use our content without written permission.

To the maximum extent permitted by law:

• FoodieHub is not liable for the quality, safety, or legality of food prepared by restaurants.
• We are not liable for indirect, incidental, or consequential damages.
• Our total liability for any claim shall not exceed the amount you paid for the specific order in question.

You agree to indemnify and hold FoodieHub harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

Any disputes arising from these Terms or the Service will be resolved through good-faith negotiation. If unresolved, the dispute will be submitted to binding arbitration in Karachi, Pakistan, in accordance with local laws.

These Terms are governed by the laws of Pakistan. Any legal action must be brought in the courts of Karachi, Pakistan.

Questions about these Terms? Reach us at:

• 📧 Email: legal@foodiehub.com
• 📍 Address: FoodieHub HQ, Block 5, Clifton, Karachi, Pakistan
• 📞 Phone: +92 300 1234567