Privacy Policy

Welcome to FoodieHub ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile services (collectively, the "Service").

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

We collect information in the following ways:

Information you provide to us

• Account information: name, email address, phone number, and password when you create an account.
• Order information: delivery address, order history, payment method details, and special instructions.
• Communication data: messages you send us through contact forms, email, or chat.
• OAuth data: if you sign in with Google or Facebook, we receive your name, email, and profile picture from those providers.

Information collected automatically

• Device data: IP address, browser type, operating system, and device identifiers.
• Usage data: pages visited, time spent, clicks, and referring URLs.
• Cookies: small data files stored in your browser to keep you logged in and remember preferences.

Information from third parties

• Payment processors: we never store full credit card numbers. All payment data is handled by PCI-DSS-compliant processors.
• Restaurant partners: information necessary to fulfill your orders.

We use your information for the following purposes:

• To create and manage your account.
• To process, fulfill, and deliver your food orders to the correct address.
• To communicate about your orders, updates, and offers.
• To send promotional emails about new restaurants, deals, and features (you can opt out at any time).
• To verify your email address and prevent fraud or unauthorized access.
• To improve our Service through analytics and personalization.
• To comply with legal obligations and enforce our Terms of Service.

We never sell your personal information. We share it only with:

• Restaurant partners — name, delivery address, and order details needed to prepare and deliver your food.
• Delivery riders — name, phone, and delivery address for the duration of your delivery.
• Payment processors — for secure payment handling.
• Email service providers — for verification codes and transactional emails.
• Analytics tools — aggregated, anonymized usage data.
• Legal authorities — if required by law or to protect our rights.

We implement industry-standard security measures to protect your data:

• Passwords are hashed with bcrypt — we never store them in plain text.
• All data transmitted over HTTPS/TLS.
• Access tokens expire automatically for security.
• Database access is restricted to authorized personnel only.
• Regular security audits and updates.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access — request a copy of your personal data.
• Correct — update inaccurate information.
• Delete — request erasure of your account and data.
• Opt out — unsubscribe from marketing emails at any time.
• Withdraw consent — revoke previously granted permissions.

To exercise any of these rights, contact us at privacy@foodiehub.com. We respond within 30 days.

We use the following types of cookies:

• Essential cookies — for login sessions and security.
• Preference cookies — to remember your settings (e.g., cart contents).
• Analytics cookies — to understand how users interact with our Service.

You can disable cookies in your browser settings, but some features may not work without them.

Our Service is not directed to individuals under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will post the new version and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

Questions about this policy? Reach us at:

• 📧 Email: privacy@foodiehub.com
• 📍 Address: FoodieHub HQ, Block 5, Clifton, Karachi, Pakistan
• 📞 Phone: +92 300 1234567